Shipping policy

Shipping Policy

Last updated: 1 January 2026

This Shipping Policy applies to all orders placed on https://pikatee.shop, operated by Amber Design Company.

Please review this policy before placing an order.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Processing time does not include shipping or delivery time.

2. Shipping Locations

We currently ship within India only.
Delivery availability may vary based on the customer’s location and courier serviceability.

3. Shipping Methods & Carriers

Orders are shipped through trusted third-party courier and logistics partners.
Carrier selection is based on delivery location, service availability, and order size.

4. Estimated Delivery Time

Estimated delivery time is 3–7 business days after dispatch.
Delivery timelines are estimates and may vary due to:
- Courier delays
- Remote or non-serviceable areas
- Weather conditions or unforeseen events

Amber Design Company is not responsible for delays caused by courier partners or circumstances beyond our control.

5. Shipping Charges

Shipping charges, if applicable, are displayed at checkout before payment.
Shipping fees are calculated based on order value, size, weight, and delivery location.
Shipping charges are non-refundable, except where required by law or stated otherwise.

6. Order Tracking

Once your order is shipped, tracking details will be shared via email or SMS (where available).
Customers are responsible for monitoring shipment status using the provided tracking information.

7. Delivery Conditions

Orders will be delivered to the address provided at checkout.
Please ensure that shipping details are accurate and complete.
We are not responsible for failed deliveries due to incorrect or incomplete address information.
If a delivery attempt fails due to customer unavailability or incorrect details, re-shipping costs may apply.

8. Damaged or Missing Packages

If your order arrives damaged, defective, or incorrect, please refer to our Return & Refund Policy.
Customers are advised to record an unboxing video to support any shipping-related claims.

9. Undelivered or Returned Shipments

If an order is returned to us due to:
- Incorrect address
- Repeated failed delivery attempts
- Customer refusal to accept delivery

Re-shipping charges may apply. Refunds, if any, will be processed after deducting applicable shipping and handling fees.

10. Force Majeure

We are not liable for shipping delays or failures caused by events beyond our reasonable control, including natural disasters, strikes, government actions, or logistical disruptions.