Refund policy

 

1. Return and refund policy

Return & Refund Policy

Last updated: 5 October 2026

Amber Design Company is committed to providing quality products and a fair resolution process. This Return & Refund Policy applies to all purchases made through https://pikatee.shop.

1. Return & Exchange Window

You may request a return or exchange within 7 days of delivery if you received a wrong product or a product that is damaged or defective. This applies to all products sold on our store.

Requests submitted more than 7 days after the delivery date cannot be accepted.

2. Acceptable Reasons for Returns or Exchanges

Returns or exchanges are accepted only in the following cases:

  • You received an incorrect product
  • The product was delivered damaged or defective

To qualify, the product must:

  • Be unused and in original condition
  • Include original packaging, tags, and invoice
  • Meet the proof requirement outlined below

3. Proof Requirement (Unboxing Video)

To process a return, exchange, or refund request, please provide a clear and continuous unboxing video showing:

  • The sealed package prior to opening
  • The complete unboxing process without cuts or edits
  • The issue (damage, defect, or incorrect item) clearly visible

Requests submitted without a valid unboxing video may be declined. This requirement is used solely for verification and fraud-prevention purposes.

4. Non-Returnable & Non-Refundable Situations

Returns, refunds, or exchanges are not accepted for:

  • Change of mind after order placement
  • Personal preference related to size, color, design, or style
  • Minor color variations caused by screen or lighting differences
  • Items without a valid unboxing video
  • Products showing signs of use, alteration, or damage after delivery
  • Requests submitted more than 7 days after delivery

5. How to Submit a Return or Exchange Request

Contact us within 7 days of delivery:

  • Email: pikatee03@gmail.com
  • WhatsApp: +91 93538 81589

Please include your Order ID, the unboxing video, and supporting photos if requested. We review and respond to requests within 24–48 hours.

6. Refund Processing

Once the returned item is received and inspected:

  • Approved refunds are issued to the original payment method
  • Refunds are typically processed within 5–10 business days, depending on the payment provider or bank

7. Exchanges

Approved exchanges are processed subject to product availability. If a replacement is unavailable, a refund will be issued instead.

8. Shipping Charges

  • Shipping charges paid on the original order are non-refundable
  • Return shipping responsibility will be communicated after request review
  • Replacement shipping is covered for verified incorrect or damaged items

9. Order Cancellation Policy

Orders may be cancelled only before shipment. Once an order has been shipped, cancellations are not permitted.

10. Contact Information

Amber Design Company 6, 1st Floor, Thimmaiah Industrial Estate Peenya 2nd Phase, Peenya Industrial Area Bangalore – 560058, India

Email: pikatee03@gmail.com WhatsApp: +91 93538 81589 Website: https://pikatee.shop

2. Contact information

Contact Us

We're here to help! Whether you have questions about your order, need assistance, or just want to say hi, feel free to reach out to us.

  • Business name: Amber Design Company (trading as PIKATEE)
  • Email: pikatee03@gmail.com
  • WhatsApp: +91 93538 81589 (messages only)
  • Address: 6, 1st Floor, Thimmaiah Industrial Estate, Peenya 2nd Phase, Peenya Industrial Area, Bangalore – 560058, Karnataka, India

You can also fill out our Contact Form at https://pikatee.shop/pages/contact. We reply to all messages within 24–48 hours.

Follow us on Instagram for the latest updates and offers: @pikatee.shop