Refund policy

Return & Refund Policy

Last updated: 1 January 2026

Amber Design Company is committed to providing quality products and a fair resolution process. This Return & Refund Policy applies to all purchases made through https://pikatee.shop.

Please review this policy carefully before placing an order.

1. Return & Exchange Eligibility Period

Standard Products
Customers may request a return or exchange within 7 days of delivery.
Requests submitted after 7 days from the delivery date will not be accepted.

Limited-Return Products (3-Day Policy)
Certain products are eligible for return or exchange within 3 days of delivery only, and only in cases where:

The customer receives a wrong product, or
The product is damaged or defective upon delivery

These products are not eligible for returns or exchanges for any other reason.
Requests submitted after 3 days from the delivery date for such products will not be accepted.

2. Acceptable Reasons for Returns or Exchanges

Returns or exchanges are accepted only in the following cases:

The customer received an incorrect product
The product was delivered damaged or defective

To qualify, the product must:

Be unused and in original condition
Include original packaging, tags, and invoice
Meet the documentation requirements outlined below

3. Proof Requirement (Unboxing Video)

To process a return, exchange, or refund request for incorrect, damaged, or defective items, customers must provide a clear and continuous unboxing video showing:

The sealed package prior to opening
The complete unboxing process without cuts or edits
The issue (damage, defect, or incorrect item) clearly visible

Requests submitted without a valid unboxing video may be declined.
This requirement is used solely for verification and fraud-prevention purposes.

4. Non-Returnable & Non-Refundable Situations

Returns, refunds, or exchanges are not accepted for:

Change of mind after order placement
Personal preference related to size, color, design, or style
Minor color variations caused by screen or lighting differences
Items without a valid unboxing video
Products showing signs of use, alteration, or damage after delivery
Requests submitted outside the applicable 3-day or 7-day eligibility period

5. How to Submit a Return or Exchange Request

To request a return or exchange, contact us within the applicable eligibility period at:

📧 Email: Pikatee03@gmail.com

Please include:

Order ID
Unboxing video
Supporting photos (if requested)

Requests will be reviewed and responded to within a reasonable timeframe.

6. Refund Processing

Once the returned item is received and inspected:

Approved refunds will be issued to the original payment method
Refunds are typically processed within 5–10 business days, depending on the payment provider or bank