Shipping Policy
Last updated: 4 November 2026
This policy applies to all orders placed on https://pikatee.shop, operated by Amber Design Company (trading as PIKATEE).
1. Order Processing
Orders are processed within 1–2 business days. Orders placed on weekends or public holidays are processed on the next business day. During festive peaks, processing may take longer.
2. Delivery Time
We ship within India only, through third-party courier partners. Estimated delivery is 3–7 business days after dispatch, depending on your location. Delivery timelines are estimates and may be affected by courier delays, remote locations or weather.
3. Shipping Charges
Shipping is free on all orders delivered within India.
4. Order Tracking
Once your order ships, tracking details are shared by WhatsApp, email or SMS where available.
5. Delivery Conditions
- Orders are delivered to the address provided at checkout. Please make sure it is accurate and complete.
- We are not responsible for failed deliveries due to incorrect or incomplete address information.
- If an order is returned to us because of an incorrect address, repeated failed delivery attempts or refusal to accept delivery, re-shipping charges may apply. Refunds, if any, are processed after deducting applicable shipping and handling fees.
6. Cash on Delivery (COD)
- A ₹100 COD fee applies to Cash on Delivery orders.
- To confirm a COD order, ₹150 is paid online when you place it. The rest of the amount is paid in cash on delivery.
- Prepaid orders have no COD fee.
7. Damaged, Incorrect or Lost Parcels
Please see our Return & Refund Policy. We recommend recording an unboxing video when you open your parcel.
8. Contact
Amber Design Company, 6, 1st Floor, Thimmaiah Industrial Estate, Peenya 2nd Phase, Peenya Industrial Area, Bangalore – 560058, Karnataka, India
WhatsApp: +91 93538 81589 · Email: pikatee03@gmail.com