Return and Refund Policy

Return and Refund Policy

Last updated: 4 November 2026

Amber Design Company (trading as PIKATEE) is committed to providing quality products and a fair resolution process. This policy applies to all purchases made through https://pikatee.shop.

1. Return & Exchange Window

You may request a return or exchange within 7 days of delivery in the cases below. Requests submitted more than 7 days after delivery cannot be accepted.

2. Wrong, Damaged or Lost Items

  • You received an incorrect product
  • The product was delivered damaged or defective
  • Your parcel never arrived or was lost in transit

Returned products must be unused and in original condition, with original packaging, tags and invoice.

3. Proof Requirement (Unboxing Video)

To process a request for a damaged, defective or incorrect item, please provide a clear and continuous unboxing video showing:

  • The sealed package prior to opening
  • The complete unboxing process without cuts or edits
  • The issue clearly visible

Requests submitted without a valid unboxing video may be declined. This requirement is used solely for verification and fraud prevention.

4. Size Exchange

You can exchange a product for a different size within 7 days of delivery. Free-size kaftans are excluded from size exchange.

  • The item must be unworn and unused, with original tags and packaging.
  • We schedule the return pickup for a charge of ₹100. This charge applies to all size exchanges and size-related returns, including when we sent the wrong size.
  • We don't offer returns or refunds for size issues, only exchanges, unless the size you need is out of stock.
  • If the size you need is out of stock, you can choose another product instead. If you don't want another product, we'll take the item back and refund you.

5. What's Not Covered

  • Change of mind after order placement
  • Personal preference related to colour, design or style
  • Minor colour variations caused by screen or lighting differences
  • Products showing signs of use, alteration, or damage after delivery

6. How to Submit a Request

Contact us within 7 days of delivery with your Order ID. For a wrong or damaged item, include the unboxing video and any supporting photos.

We review and respond to requests within 24–48 hours.

7. Refunds

Approved refunds are issued to the original payment method, typically within 5–10 business days, depending on your bank or payment provider.

8. Replacements for Wrong or Damaged Items

Approved replacements ship free. If the replacement is out of stock, you can choose another product instead. If you don't want another product, we'll take the item back and refund you. A wrong size is covered by section 4.

9. Order Cancellation

Orders may be cancelled only before shipment. Once an order has shipped, it can no longer be cancelled.

10. Contact Information

Amber Design Company, 6, 1st Floor, Thimmaiah Industrial Estate, Peenya 2nd Phase, Peenya Industrial Area, Bangalore – 560058, Karnataka, India